AVP, Sr Product Engineer – Servicing Apps

Job Description

Job Description:

Role Summary/Purpose:

Works within the framework of established operating procedures to implement new or updated technologies in banking application system platforms.  Focuses on delivering banking solutions to deliver optimum platform performance and reliability.  Assists in troubleshooting as needed on application system solutions to ensure operational availability. 

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

Lead and collaborate on technical designs and solutions which consider impacts on overall application architecture.
Serve as technical expert on application(s) within team of system engineers.
Participate in software design reviews, code reviews, and provide recommendations to the development team.
Drive root cause analysis and ensure consistently high availability for the business to ensure they meet their objectives.
Work closely with Agile development team.
Identify new opportunities to drive improvements and simplifications through innovation.
Ensure compliance with security, architecture, and technology standards.
Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

Bachelor’s degree and a minimum of 5 years of experience in one or multiple IT areas OR, in lieu of degree, High School Diploma/GED 8 years of application development experience
5+ years demonstrated technical work experience in Java, preferably Spring Boot, including the following;
SQL Server Administration, Development and Maintenance
FileNET P8 Administration and Development
Experience with Fax Server solutions, preferably FacSys Enterprise
Expertise with OpenText (Teleform) Administration, Development and Maintenance
Providing automation solutions utilizing AI and machine learning
Experience with capture solutions, preferably IBM Capture, Kofax Capture, ImageTrust
Ability to work with 3rd party APIs
Working experience with NDM/FTP protocols and creating jobs
Superior oral and written communication, analytical and problem-solving skills
Ability to perform detailed analysis of existing applications and create necessary documentation
Practical experience in migrating legacy systems to new platforms
Participate in application tuning activities to improve system performance
Experience in Agile processes to include all phases
Participate in addressing root cause analyses, incident reports and provide direction in problem resolution
Provide 24x7 on-call support periodically throughout the year

Desired Characteristics:

Work experience in the banking industry
Strong cross-functional team player with the ability to work seamlessly across a matrix organization and Global Development Consultants (GDCs)
Ability to work on all phases of complex work assignments
Detail oriented
Ability to multi task

Grade/Level: 11

The salary range for this position is 85,000.00 - 170,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology