Job Description

Job Functions, Duties, Responsibilities and Position Qualifications:

Summary

The Account Service Representative partners with Account Executive to provide assistance in maintaining client relationships, new and existing.  The Account Service Representative meets with clients on a regular schedule ensuring all needs are met in a timely manner.  This includes investigation of physician-related and patient service center issues and problem solving in coordination with all levels of CLH. 

Qualifications

• Bachelor’s degree; Degree in Medical Technology or related Science field a plus
• Possesses a valid and current Hawaii State driver’s license, driver’s abstract, and current Hawaii auto insurance
• Minimum of 2-3 years in clinical laboratory services or related industry
• Excellent relationship building and customer service skills
• Knowledgeable in Microsoft computer applications
• For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training
• Successfully pass Company pre-employment drug test and periodic and random thereafter
• Demonstrated and proven ability/experience in accomplishments in all of our five core values:
  • Shine
  • Team
  • Accurate
  • Respect
  • Standardize

Essential Functions

Under limited supervision, and in accordance with Company policies, procedures and guidelines, this position:

• Consistently visits new and existing clients, as scheduled, to ensure company performance is in accordance with the client’s needs
• Assists in resolving client complaints by identifying, investigating and communicating the problem and/or issue to the appropriate location manager/supervisor
• Assists in setting up new accounts/group accounts ensuring client information is set up properly into the laboratory information system
• Communicates with various functional internal departments to advise them of new client
• Coordinates with purchasing to obtain all necessary requisitions and supplies to new and existing clients
• Maintains an organized and complete file system
• Prepares and files an accurate weekly visitation report
• Assists with installation of new printers in physician offices and works with IT to perform tests ensuring connections are working properly
• Oversees Customer Care Program and performs client enhancement activities such as ordering flowers as authorized and creating marketing gift baskets as needed
• Maintains marketing supplies inventory
• Assists sales representative in researching client’s requests for special information.
• Coordinates luncheons, dinners, exhibits, conferences, seminars, etc
• Adheres to confidentiality, safety, compliance and legal requirements
• Maintains consistent and reliable attendance and complies with company guidelines on attendance
• Performs other duties as assigned

Physical Capabilities

• Light to moderate physical effort (lift/carry up to 25 pounds.)
• Occasional pushing and pulling objects
• Occasional reaching, stooping, bending, kneeling, crouching, and stair climbing
• Must be able to hear, see, and respond adequately
• Extensive use of hands and fingers
• Must be able to drive to various sites

Working Environment

• Air conditioned office with minimal exposure to biohazard areas
• Sufficient noise and interruptions to cause distraction
• Occasionally subjected to irregular hours
• Travel required resulting in exposure to outside weather conditions
• Frequent exposure to video display terminals

Skills/Abilities/Competencies

• Perceive pertinent details and verbal or tabular material
• Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
• Handle emergency situations with calmness and professionalism
• Ability to work effectively with others and promotes positive working relationships
• Perform arithmetic operations quickly and accurately
• Understand meaning of words, ideas associated with them and their effective use
• Understand instructions, reason, and make judgments
• Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
• Ability to read, analyze and interpret general periodicals, professional journals, technical procedures, or government regulations

• Ability to maintain highly sensitive, confidential material
• CUSTOMER-FOCUSED:  Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.
• COMMUNICATOR:  Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
• PROBLEM SOLVER:  Uses data and logic to quickly find solutions to difficult challenges.
• BUSINESS SAVVY:  possesses business and organizational know-how; understands how to accomplish tasks through formal channels and informal networks.
• RESOURCEFUL: Knows how to get what is needed; manages time and workloads for maximum efficiency.
• QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.
• TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.
• COLLABORATIVE: Works effectively with others to accomplish goals.

Acknowledgement

The above statements are intended to describe the general nature, type and level of work being performed by the employee(s) functioning in this position.  The statements are not intended to be an exhaustive list of all responsibilities and duties required. The Company reserves the right to add, delete or modify assigned duties at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  I have read and received the job description listed above and am responsible for following the job description outlined during my employment with the Company.

Scheduled Weekly Hours:

40

Work Shift:

Company:

Clinical Laboratories of Hawaii, LLP

Regular Full-Time

Schedule Varies

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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