Job Description

JOB DESCRIPTION - Aftermarket Electronics Technician

Summary:  This position is responsible for providing field and in-house service and basic repair support for AC Drive Products, AC Motors and other electrical motor accessories.

Description: 

• Provide technical and field service support of  products, AC motors, and electrical motor accessories including troubleshooting, evaluation of operation within the overall system, programming assistance, and fault code analysis.
• Provide post-sale phone support.
• Provide bench repair including power section repair and replacement, board replacement, firmware updates, large component repair and final test inspection after repair. 
• Enhance ability to evaluate and test returned motors.
• Facilitate requests for warranty/repair evaluations and restock of electronic products.
• Provide service reports, estimates, and quotes.
• Conduct warranty evaluations and determine if returned unit qualifies for warranty coverage.
• Quality recording.
• Drive start-up service including assistance in drive installation, assisting customer in drive commissioning as start-up and drive performance optimization.
• Spare and repair parts sales.
• Develop preventive maintenance documentation and tools for customers. Offer periodic end-user visits.
• Inverter exchange program including managing a stock of used drives to be used as replacement units.
• Conduct training of units.
• Use power logging equipment to conduct energy audits at end-user facilities.
• Specification and selection of needed service tools.
• Be the primary contact for production operations regarding configuration questions and testing requirements.
• Perform firmware updates and annual power-up of stock units in inventory.
• Act as a backup to Application Engineers.
• Perform other duties as assigned

• Education: Associates or bachelor’s degree in Electrical Engineering Technology or equivalent.
• Experience:  Minimum 5 years of experience with AC Drives service and/or repair
• Skills and Key Attributes: Flexible to changing requirements, able to multi-task, good communicator, professional and positive, team player, able to work independently, technically adapt, good problem solving skills, self-motivated, creative, adaptive, and assertive
• Physical Requirements: The ability to travel without restriction up to 50% of the time on short notice. May include weekends. Able to work at a desk for 8+ hours, ability to lift up to 50 pounds, ability to work in an industrial manufacturing setting.