Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Located steps from the Village hub, at the center of one of North America’s largest four-season playgrounds, YOTELPAD Canyons Village, Park City, provides its independent, travel-savvy guests with everything they need and nothing they don’t. YOTEL uses cutting edge design and construction techniques to build hotels with small but perfectly - formed rooms for people who appreciate quality but don’t need the fuss of a traditional luxury hotel.

Our residences are one giant leap for Park City. As a destination base for the vast experience at Park City Mountain, it is being transformed with a masterplan of new shops, restaurants, and gathering places. With both village and mountain at your doorstep, there’s lots to do, from dining and shopping to downhill and cross-country skiing, boarding, snowshoe tours, and winter ziplining. In spring, summer, and fall, enjoy mountain biking, hiking, or golfing.

The Assistant Mission Control Manager is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions. The Assistant Mission Control Manager reports directly to the Mission Control Manager.

What you will have an opportunity to do:

Major Duties & Responsibilities:

• Manage the Mission Control desk in all areas of responsibility while maintaining a positive attitude at all times.
• Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
• Execute guest cabin moves as needed and communicate such to Cabin Crew managers.
• Post charges from retail into the property management system and obtain payment from the guest.
• Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
• Assist guests with luggage requests.
• Solicit and communicate guest feedback for continuous improvement.
• Own customer complaints and issues and empower oneself to seek immediate resolve. 
• Ensure timely follow up on matters involving other departments and communicate back to guests.
• Demonstrate self-confidence, energy and enthusiasm at all times.
• Extend professionalism and courtesy to crew members and customers at all times.
• Attend pre-shift meetings and be current on all in-house events and citywide attractions. 
• Attend Mission Control quarterly meetings.
• Perform tasks as assigned by the General Manager and Mission Control Managers.
• Provide and assist guests with general services and information that enhances the YOTELPAD guest experience. 
• Maintain current listings of area attractions, activities and transportation timetables.  
• Maintain current YOTELPAD information including hours of operation and upcoming events.
• Ensure thorough knowledge of safety and emergency procedures.
• Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control.   
• Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.
• Lead and cover the shift in the absence of Mission Control Managers ensuring YOTELPAD standards.

What are YOTEL people like?

•        Pro-active with a ‘can do’ positive attitude

•        Likes to be busy, always looking for the next task or goal to achieve

•        Great attention to detail in everything that they do

•        Sociable and confident with each other and our guests

•        Friendly, warm, and welcoming always

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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