Associate, Desktop Technician

Job Description

Associate, Desktop Technician

Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #1307

Monday, October 31, 2022

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

There are some positions at MVP where your work may require an onsite or community component. When working in an MVP office and/or in the community on behalf of MVP, you must be fully vaccinated against COVID-19, and have received the first booster dose within one month of eligibility.

Full-Time, Non-Exempt

Summary:

Installs desktop hardware and software and performs routine equipment maintenance. Works closely with end users as well as senior and executive-level leadership to provide support and resolve software/hardware problems. Logs all incidents and troubleshooting details in the incident tracking software. Maintains desktop asset records and assists with the equipment procurement process. Participates in planning and implementation of desktop PC upgrades and related corporate projects. Maintains the company's PC images, antivirus system, software update system, and related activities. Assists in developing new policies and procedures related to managing MVP's desktop environment. Writes procedural documentation and trains other technical support staff and users. Interacts with networking, telecom, production support, and staff from other IT groups in resolving complex technical issues. Submits regular status reports to management. Hybrid work environment, support outside normal business hours as needed, and other related duties as assigned.

POSITION QUALIFICATIONS

Minimum Education:
AA/AS or BA/BS in a technical discipline, Computer Science preferred.

IT certification, such as A+, MCDS, or equivalence experience as a deskside support technician or similar role

Minimum Experience:
Deploying and maintaining PC's, printers, peripherals, and desktop software in an enterprise environment. Microsoft Azure, auto-pilot experience preferred.

Required Skills:

Proven ability to support users with

routine and advanced technical issues in a Windows10\11 environment.

Experience with trouble ticketing applications

Ability to actively participate in corporate projects and ensure that desktop technical components are handled effectively.

Ability to create and update technical documents and train users; experience with Office 365, Microsoft Word and Excel, Outlook, and Teams required.

Demonstrated ability to work effectively with minimal direct supervision.

Good Customer Service Skills

About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]

Please apply and learn more - including how you may become a proud member of our team.

Other details

Job Family Information Technology & Transformation Services
Pay Type Hourly

Apply Now

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Headquarters Office, 625 State Street, Schenectady, New York, United States of America