Asst Mgr Service Exp - Boise Town Plaza Rack

Employer
  • Nordstrom Inc

Job Description

The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience. 

 

A day in the life… 

  • Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience 

  • Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes 

  • Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives 

  • Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization 

  • Assist with protecting security and privacy of customer information including education, compliance and disposition of issues 

  • Perform all Service Experience, Cash Room and Communication procedures as applicable 

 

You own this if you have… 

  • A track record of successful results, for example, strong productivity and achievement of goals 

  • Strong organizational, delegation and follow-through skills 

  • Clear and effective written and verbal communication as well as strong interpersonal skills 

  • The ability to prioritize multiple tasks in a fast paced environment. 

  • Proficiency in multiple operating systems such as, MS Windows, iOS and Android 

  • A high school diploma, or equivalent (preferred)

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