Job Description

Why Sitel Group®

We are looking for Banking Customer Service Representatives to join our team of incredible people. Sitel Group® partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic.

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals

About the Benefits

Pay: $14.00/hr
• 100% Paid Professional Training
• Health Benefit

• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)

• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• SitelFit wellness program
• Internal Mobility (84% of our managers are promoted within)

Location Requirements

Must reside within 100 miles of the Sitel Spartanburg location.895 Springfield Rd, Spartanburg, SC 29303

Core Responsibilities

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems
• Ongoing training and skill development
• Assist customers with any possible fraudulent activity on their credit and/or debit card accounts
• Ensure proper security procedures are followed on all calls
• Prioritize customer retention and offer additional cross-sales products to customers when applicable

Qualifications

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem solving with a can-do attidude
• Eager to advance your career with a reliable company
• Enjoy working with a team as well as independently
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug screening

Mission

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Engagement, we believe, is a direct outcome of the empathy created when teams - invested in the delivery of your brand promise - work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.

EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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