Job Description

• Evaluate and Analyze billing system enhancement projects and testing assignments
• Possess and /or assertively obtain the knowledge and experience required to validate enhancements to identify and measure process impacts, financial implications, and technical applications
• Participate in requirement sessions with business operations and IT team to define and document business requirements
• Troubleshoot system issues for resolution
• Maintain a log of data tested that displays the number of passes, fails, and defects identified. Determine each type of defect along with severity and frequency
• Create and execute User Acceptance test plans that integrates business, functional, and technical components
• Conduct end-to-end integration testing and assure software delivered meets requirements and expectations
• Document test results and review with business end users for approval
• Create and present Test Strategies and Test Summaries to management
• Utilize system tools and resources to conduct data analysis and system validation related to assigned projects
• Assist with the preparation of user documentation, perform demos and training for system enhancements
• Propose recommendations to management which may include compiling, analyzing, and evaluating data
• Pro-actively identify potential roadblocks, analyze and propose solutions to management
• Collaborate with Business Analyst and Software Developer frequently for requirements and issues clarification
• Act as a voice for the business users when vetting issues with IT