Job Description

Company Description

Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company was founded 75 years ago following World War Two in a moment of vision and renewal.
With a purpose deeply rooted in expanding possibilities, we are company driven by its values and our people.

We operate four mountain resorts (Aspen, Aspen Highlands, Snowmass and Buttermilk) with summer and winter experiences; the Five Star, Five Diamond Little Nell Hotel in Aspen; the contemporary Limelight Hotels in Aspen, Snowmass and Ketchum; world-class events including the World Cup series and X Games; and a multi-store retail portfolio.

Job Description

As a custom Boot Fitter, you will provide exceptional boot fitting services, including custom foot bed fabrication, boot shell modifications, liner modifications and stance alignment.  You will also assist customers to ensure they have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories. It is the Boot Fitter’s responsibility to provide exceptional customer service and make a life-long customer, not just a sale.

Essential Job Functions
•    Develops solutions for customers by listening to their needs and recommending the appropriate products; builds customer confidence and helps make selections
•    Greets customers promptly and determines needs quickly
•    Possesses detailed knowledge of product benefits and features 
•    Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
•    Answers questions about merchandise, the store, Aspen Skiing Company products and services and the resort
•    Keeps clientele informed by notifying them of sales and future merchandise of potential interest
•    Utilizes the company’s POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts
•    Collaborates with other team members to keep the sales floor area clean and organized at all times
•    Assists in maintaining the back stock room 
•    Identifies and monitors security issues and notifies management; helps prevent loss and theft of cash and inventory
•    Other duties and responsibilities as assigned

Qualifications

•    At least 3 years of previous boot fitting experience and retail sales experience required
•    Boot fitting certification preferred
•    Must demonstrate a high level of snow sports industry product knowledge and have a passion for the industry
•    Computer proficiency required 
•    High School diploma or equivalent preferred, but not required
•    Must be willing to work evenings and weekends
•    Written and speaking fluency in English required
•    Bi-lingual language skills (Spanish, Portuguese, French or others) preferred

Additional Information

Supervision Given and Received 

Supervision given:  This position has no supervisory responsibilities. 
Supervision received: Works under direct supervision of the Store Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands

Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required 
Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces 
Must be able to frequently lift, push or pull up to 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50 lbs.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit