Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Bus Exp Plan & Admin Specialist Senior within PNC's Enterprise Testing Services/ Risk organization, you will be based in Pittsburgh, PA or Dallas, TX. Other locations may be considered as well.

The ETS COO Office is looking for a candidate to join Enterprise Testing Services (ETS) as a Business Experience Planning & Administration Specialist Sr. In this role, you will be a valued contributor to the operations, governance and talent and communications for ETS. You will work closely with Senior ETS Leaders, including the ETS Director, the testing and validation teams and other Lines and Business (LOBs) and Risk Areas to support the strategic objectives and priorities of ETS and IRM as a whole.

This includes but is not limited to the:
• ETS RCSA (Control Performance & Evidential Matter) & IRM Business
Monitoring Controls
• Internal audits and regulatory exams
• ETS Strategic Plan
• All ETS Business Continuity activities and submissions
• ETS-Owned Issues tracking, OCC and Risk Committee Reporting (ERMC and the Risk Committee of the Board)
• ETS Supporting Policy, the ETS Risk Procedure and associated ETS Desktop Documents and guidance materials/aids
• ETS All Team Meetings

Preferences/skills:
• Strong decision making and critical thinking skills preferred
• Strong communication skills (includes ‘soft’, written and verbal)
• Executive presence and business acumen
• Accuracy and attention to detail; ability to process information with high levels of accuracy
• Intermediate to Advanced Excel (Macros, Pivot Tables, etc.) and SharePoint skills required
• Tableau experience is a plus
• Risk/Program/Project Management experience is highly preferred

Job Description

• Supports one or more business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives. Analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Business Process Design – Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.

Data Gathering and Analysis – Knowledge of data gathering and analysis tools, techniques and processes; ability to use these to gather and analyze data on the learning needs of a target population.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits