Job Description

Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees.  

We invest in people and culture because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. We offer a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where people can succeed and reach their full potential. 

Our Core Values: 

• Integrity - Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect.
• Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal.
• Accountability - Act like an owner. Take pride in your work. 
• Grace - Respect and appreciate differences. Care for one another and embrace humility. 

Our Mission: To create conditions wherein people can thrive!  

Customer Service Representatives assist customers with general inquiries, address concerns and complaints, and provide requested information about the supported client’s products and services. With their high-level skill sets, they can play a role in selling or promoting service upgrades.

• Serve customers by providing product and service information 
• Provide real-time solutions
• Maintain and update customer’s account information 
• Troubleshoot issues by determining the cause, selecting and explaining the available solution, expediting required correction or adjustment, and setting up future follow-ups with the customer to ensure resolution of the problem
• Recommend potential products or services to the management 
• Contribute to the overall team performance by accomplishing daily tasks that drive breakthrough results

• Preferably with call center experience
• At least six months experience in a customer service role
• Preferably with technical support or sales background