Job Description

Toshiba America Business Solutions, a leader in digital technology, is seeking a Contract Billing Administrator in Rochester, NY.

We focus on far more than just equipment. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Position Summary: Responsible for accurate account setup of assigned service billing accounts in order to meet established revenue targets and operational metrics.

Position Responsibilities:

• Serve as front-line contact for assigned accounts. Collect, file and scan documents to ensure appropriate set up of contract in the designated system. Data enter customer information into the system and make updates as needed to ensure information accuracy.
• Ensure appropriate paperwork is completed to identify machines no longer in use (moves, adds, and deleted). Coordinate with associated internal and external teams regarding changes and ensure smooth and efficient transition.
• Maintain contract billing data entry on an ongoing basis. May Audit and administer meter reads and billing service level requirements for assigned account base.
• Audit monthly pre-bill reports and resolve discrepancies. Handle evaluation of adjustments, rollovers, cancellations renewals and additional administrative responsibilities.
• Perform other related duties as assigned.

Qualifications:

• High school Diploma or equivalent
• Demonstrated experience in data entry, customer service, order processing or billing preferred.
• Ability to communicate with customers and Toshiba team members
• Self-motivated with ability to work in fast paced environment
• Strong computer skills: Word and Excel

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation. more