Coordinator Resort

Job Description

Job Description

New Hire Bonus up to $1500!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a great place to Work® certified company, earning our 2022 certification.

Coordinator Resort will assist AVP, GM, and AGM with administrative duties that support general resort operations.

Supports administrative-related duties and processes
Where applicable, collects proper documents related to incidents occurring at the resort; gathers relevant information into a database and keeps Area Vice President, General Manager, AGM, and property leadership fully informed of progress and outcome
Responds to all inquiries (telephone, e-mail, etc.) delivers information requested and follows up where needed
Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects of the Grand Impact Committee
Coordinates vendor contract process as it relates to Homeowners Assocation Reserve Projects
Distributes and Receives RFP (requests for proposals) for projects, contracts
Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance
Organizes all aspects of HOA meetings including not limited to preparing notifications, arranging meeting location/space, coordinating translation where needed and any other requests by Resort Leadership or Association Management Services
Coordinating Training class's location and set up for classes with Learning and Training Managers.
Coordinates all aspects of VIP needs including amenities, arrival/departure needs, accommodations. Keeps the information current and communicate to Resort Leadership on all planned arrangements, follow up as needed
Maintains Office Supplies and Administrative Support including copiers, fax, mail distribution and more
Assists operations within house notifications, emergency information and other requested communication
Completes all required Company training and compliance courses as assigned
Maintains Compliance records for various needs such as training
Provides analytics regarding SALT or Guest Feedback measurements, daily/weekly/monthly roll-up as needed
Creates presentation decks or other media tools as requested by Resort Leadership
Become proficient in all related aspects that support the resorts such as Branding and Creative, Communication, Social Media standards, Brand Standards, etc.
Works with Resort Leadership on Quality Assurance Measures to include inspections, waivers, and brand standards
Responds to owner/guest inquiries, concerns, and ensures issues are resolved and not escalated
Ability is to drive company vehicles and carts on occasions
Assist other related duties as assigned.

Here's why you'll love it here; We offer an excellent benefits package to our full-time Team Members that include:

Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
and more!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you have the following minimum qualifications and experience:

1+ years of related experience
Capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices
Able to communicate effectively with others, analyze and resolve issues, maintain effective working relationships, and interact successfully with internal and external customers
Proficient with MS Office applications
Proficient in PowerPoint Presentations and other media formats
Proficient in time management; the ability to organize and manage multiple priorities
Ability to take initiative and effectively adapt to change
Highschool Graduate or equivalent
Obtain Notary Public if not in possession upon hire.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

Associate's Degree and/or Bachelor's Degree
3+ years of related experience
Experience in hotel industries
Notary Public Commission, State of Hawaii

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.