Job Description

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: vary by location

Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.

Training: Monday - Friday for 3 weeks (required)

A day in the life…

• Process orders from customers via telephone calls or live chat and enter data into order entry system
• Provide customers with critical product information that ensures customer satisfaction
• Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
• Track customer packages

You own this if you have…

• Excellent telephone and written communication skills
• The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
• The ability to work in a fast pace environment and demonstrate a high sense of urgency
• Conflict management skills and maintain a professional composure
• Understanding of computer systems and can troubleshoot technical issues with minimal assistance
• 6+ months experience within a retail environment (preferred)