Customer Data Quality Analyst

Job Description

Customer Data Quality Analyst

Burlington Office, 62 Merchants Row, Williston, Vermont, United States of America

Headquarters Office, 625 State Street, Schenectady, New York, United States of America

Rochester Office, 220 Alexander Street, Rochester, New York, United States of America

Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America

Virtual Req #1310

Tuesday, November 1, 2022

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

Full-Time, Exempt

Summary:

MVP enrolls and renews over half a million customers annually. We are committed to continually analyzing and improving all the data related to our customers. This individual will be the champion for customer data - understanding its importance and how it is used throughout the enterprise. This individual will be the accountable owner and ensure all customer data is acquired, stored, consumed to ensure the highest accuracy and efficiency - therefore driving the best customer outcomes and satisfaction. Embodies our Core Values of Being the difference for the customer, Being Curious and Being Humble.

Primary Duties include:

Convene cross-functional teams to facilitate and critically assess the data quality, needs, and opportunities within our business and teams.
Gather data from qualitative and quantitative analysis to inform roadmaps.
Work across the enterprise to ensure roadmaps related to customer data are in sync and work to resolve any conflicts, timing issues, resource constraints, etc.
Champion our cause of having the highest quality customer data and proactively drive its adoption and support throughout the enterprise.
Work with executive strategy team, business owners, and technical teams to influence and gain alignment on prioritized customer data opportunities & activities.
Participate in solution strategy process to ensure that solutions being defined align with department and organizational goals.
Understands how customer data is used throughout the enterprise and collaborates with other system and process owners.
Collaborate with Internal Audit Team to develop, maintain and refine controls. These controls will ensure accurate data is created and maintained.
Be the accountable owner for the quality of our customer data.
Measure- Design and implement metrics to track trends and identify issues.
Strategize- Create plans for each regulatory requirement and abrasion point.
Identify inaccuracies in data and complete root cause analysis. Work with stakeholders to resolve.
All team members are expected to continuously evaluate processes, identify potential improvements, and help implement changes.
Performs other duties as assigned.

POSITION QUALIFICATIONS:

Minimum Education:

Bachelor's degree in Business, Computer Science, Information Systems, or three or more years of related work experience.

Minimum Experience:

Three plus years of experience in business process, data analysis and project implementation. Health insurance experience preferred.
Experience working with Microsoft digital tools & stack.
Experience with agile methodologies such as Scrum, etc.
Experience managing and prioritizing a product/program backlog.
Proven track record of constructively challenging the status quo and finding a better way to improve process & results.

Required Skills:

Must have a hunger to continually innovate and leave things better than they found it.
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.
Ability to influence and coordinate with both technical and non-technical partners.
Ability to understand the long-term ("big picture") and short-term perspectives of situations
Ability to be innovative, creative and think "outside the box"
Understanding of agile methodologies and scrum framework.
Passionate about customer success and customer results.
Ability to thrive in an entrepreneurial environment: a curiosity and eagerness to solve big challenges and ability to manage projects independently.
Must have excellent communication and presentation skills, clearly articulating initiatives, and analyses to technical and non-technical teams alike.
Strong results-oriented team player with a passion for driving cross functional collaboration.
Proven leadership skills.
Ability to manage multiple assignments with a high level of autonomy and independence.
Highly detail-oriented with strong analytical, technical, and interpersonal skills.
Adept in Microsoft Word, Excel, PowerPoint, and the management of data and reports.
Proficiency in project management skills and software tools.
Experience in strategic planning, risk management and/or change management.
Exceptional skills in critical thinking and problem solving.
Excellent organizational and communication skills.
Skilled in decision-making and conflict resolution.
Ability to work collaboratively and professionally.
Able to handle stress and multiple competing priorities simultaneously.
Ability to maintain confidentiality and adhere to regulatory compliance issues as they exist and change from time to time.

About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]

Please apply and learn more - including how you may become a proud member of our team.

Other details

Job Family Claims/Operations
Pay Type Salary

Apply Now

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Burlington Office, 62 Merchants Row, Williston, Vermont, United States of America
Headquarters Office, 625 State Street, Schenectady, New York, United States of America
Rochester Office, 220 Alexander Street, Rochester, New York, United States of America
Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America
Virtual