Essential Functions/Major Responsibilities:
1) To promote and help maintain positive customer relationships.
2) To provide product and pricing information to Customers
3) Process customer collaterals required for Evaluation, Design, and Test.
4) Confirm purchase orders.
5) Filing as needed
6) Process, as well as follow up on customer returns, exchanges, warranties, and spares orders.
7) Primary Contact, Internally and externally, for all customer specific issues.
8) Interact with other departments to ensure delivery schedules are met.
9) Prepare quotes, as well as process and follow up on consignment orders.
10) Prepare customer reports and metrics

Supervisory Responsibility: None

Qualifications:
Requires independent analysis and judgment skills, and prior experience as well as knowledge of
company policies and procedures to resolve non-standard issues.

Education: AS Degree Preferred

Experience: Three Years’ experience as a customer service representative in a manufacturing environment. Industry experience preferred (Printed Circuit Board / PCB Production / Manufacturing).

Skills / Technical Requirements: Excellent oral and written skills are a must. Strong multi-tasking skills with an average level of technical aptitude. Computer literate to include MS office at a minimum of an intermediate level. An accounting background and MRP experience is preferred.