Hey, would you like to work in between gym workouts and picking up the kids from practice? Read on. our outstanding Chicago West Suburban based lab equipment client is seeking a Customer Service dynamo. Amazing flex and stellar PTO, Health Insurance and true work/life balance. Direct hire, please read on....

We are looking for a motivated, passionate, proactive member to add to our Customer Service team! We are a large distributor located in Wooddale IL.

We offer a hybrid work from home/onsite schedule as well that is flexible to fit our employees' needs.

• Our team focuses on providing unparalleled sales & support of premium laboratory equipment to the North America scientific research community. With a combination of expertise and quality products We are the category leader in our field.
• Full Benefits: 401K matching, HSA, Medical, Dental and Vision Insurances, Short Term Disability & Long Term Disability, Life insurance, Bi weekly paycheck, PTO Pay,

Customer Service Representative
Job Brief
The customer service division is at the heart of our organization and one of the most important positions. This department is our face to our customers through daily correspondence with end users, distributors, vendors, and our internal sales personnel.

Responsibilities:
• Open and maintain customer accounts by recording account information.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; identifying and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Assist assigned outside sales representatives with their daily requests and various accounts.
• Generate quotations in a timely manner - facilitated by assigned sales representative.
• Enter orders in accounting system (SAP) and complete confirmation steps through dealer portals or by email communication.
• Enter payment and other pertinent information to complete order processing.
• Communicate order confirmations, changes, and cancellations to both customers and internal team members.
• Provide stock status, pricing, shipping status to sales reps, customers & vendors.
• Add calls and customers to CRM database at the time calls are taken.
• Add service incidents to database from order entry.
• Contribute to team effort by accomplishing related results as needed.

Preferred Education, Experience & Qualifications
• Proven customer support experience in a fast-paced customer facing environment.
• 2 years Customer Service experience
• Strong call handling skills and active listening.
• Experience with CRM systems and practices preferred.
• Proficient in all Microsoft programs required.
• Excellent written and verbal communication skills.
• Proven ability to multi-task, prioritize and manage time effectively.
• Capacity and willingness to learn and adapt.
• Highly Capable of handling multiple tasks, projects & timelines.
• Ability to work with customers, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude.
• Passion for the work and an interest in continuous learning and improvement.
• High school diploma or GED required.

Supervisor
- Customer Service Manager

Salary and benefits
- Full time salary position with benefits