Customer Service Representative - $17 per hour
Employer
- Sitel Group
Job Description
Job description
Get in on the ground floor of an amazing career! We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. After you apply, you may see communication from Sitel Group as well as SYKES.
Become a Financial Customer Service Representative and join an elite team of high-volume customer service professionals and support industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world's top brands. In this position, you will:
- Problem-solve and connect with customers by phone via inbound calls; no sales
- Strive to meet and exceed metrics while providing excellent customer service.
- Drive customer satisfaction through voice, chat and/or email communications.
- Multitask and navigate through multiple digital systems
- Read client legal disclosures verbatim
Location Requirements: Must reside within driving distance of our Montgomery, AL location. You will be working onsite at 201 Technacenter Dr. Montgomery, AL
Required qualifications, skills and experience
Your position is:
- Full-Time, 40 hour/week schedule
- 100% paid training
- $17 after training is completed/ up to $18 per hour if metrics are met.
- Full benefits - including medical, dental, vision, and life insurance, company matched 401K, and generous paid time off
- Grow your career - there are opportunities for you to advance to the next step
Desired qualifications, skills and experience
You are perfect for this role if you have:
- A high school diploma or GED equivalent
- An ability to connect with customers, and offer helpful solutions, with empathy
- Excellent listening, verbal and written communication skills
- Basic PC navigation skills, including search engine experience, browser navigation, typing in URL's, completing online forms, etc.
- An ability to work evening and weekend shifts
- You work well with a team or independently
About SYKES
About Sitel Group®️:
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees-we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
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Job Summary
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Location
Prattville, AL
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Date Posted
896 days ago
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