Job Description

***Hiring for January 2022***

The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and clients. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolutions.

Now offering $500 in additional bonuses!  Paid out in 2 installments:

• $250 paid out at the completion of on-the-job training
• $250 paid out upon 6 month work anniversary

Your Responsibilities

• Act as primary point of contact for our clients
• Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets
• Keep the Customer Experience at the forefront of all you do by listening to our customers’ concerns and showing empathy while resolving issues
• Take initiative to understand each customer’s unique challenges, solve them and use your expertise to proactively help them avoid issues in the future
   

Benefits and Pay

• Starting pay of $15 per hour with monthly incentive options to earn an additional $100-$200 per month
• 10% shift differential for closing and weekend shifts
• Paid training that enables you to learn the business, systems, and policies
• Medical benefits begin on your first day
• Tuition reimbursement available after 6 months, up to $5000/annually
• Competitive paid time off
• The diversity - every day and every customer are different
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
   

Requirements

• Minimum high school diploma or GED
• Excellent verbal, written, and listening skills
• Strong attention to detail
• Ability to thrive in a fast-paced, changing environment

• Ability to think outside of the box to resolve problems
• Ability to multi-task using technology, including call handling
• A love for helping and connecting with people
• A passion for problem solving and thinking on your feet
• Relentless drive to own the customers problem and resolve it

Our Albany, OR office is located at 1880 14th Ave SE, Albany, OR 97322