Job Description

Unlimited earning potential! What's your potential?

VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility, and Inventiveness.

​

As a Customer Service Representative at VXI, you are delighted to provide outstanding service to our client's customers by answering their inbound phone calls.

Your overall goal is to effectively diagnose the customer’s needs and to provide world class support/solutions, while ensuring high satisfaction.

Scope of Responsibility

• Assist and educate customers with services, answer questions and troubleshoot issues, there may be some upselling involved depending on the campaign  
• Communicate and explain the value and benefits of services to customers by establishing relationships and building strong rapport.
• Personalize each call with our listen, care, connect strategies.
• Resolve customer concerns, prevent future issues, and promote client’s services in a respectful and professional manner
• Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution

You’ll Receive

• Competitive Salary + potential for additional incentive pay
• Eligible for Performance Incentives
• Paid Training
• Health Insurance (Medical, Dental, Vision, 401K)
• Fun Work Environment
• Abundant Advancement Opportunities
• PTO Accrual

Other Things We Look For

• Strong work ethic
• Desire to be of service
• Solid work history
• Motivated by quality/integrity
• Desire to excel
• Must be able to pass a background check and drug screen

Must Haves

• Minimum of one-year’s customer contact experience either in a face-to-face position or over the telephone.

​You will love our fun work environment and endless opportunity for growth!