Job Description

Description

Job Description:

The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). The Deputy Operations Manager at Stennis will assist with overall responsibility with respect to the execution of the SENS3 Service Lifecycle.

Primary Responsibilities

• Manage classified enterprise IT and telecommunication asset inventories.

• Manage classified enterprise IT and telecommunication Operation and Maintenance (O&M) services to include Service Desk, Desk side Support, Network Operations Center, Video Operations Center, and Video/Voice Operations Center.

• Manage the IT and telecommunication hardware and software lifecycle.

• Maintain the replacement and maintenance of the IT and telecommunication equipment and consumable inventories.

• Provide technical leadership of projects with skills in coordinating, trouble shooting, identifying issues and risks, as well as maintaining schedules, including managing O&M teams around specific platform sustainment objectives.

• Maintain the trouble ticketing system required for dispatch and disposition and manage the Tier 2 and Tier 3 personnel assigned to support maintenance dispatch.

• Provide transparent and timely communications, reports, and regular status meetings with internal team members and with external stakeholders and customers to communicate systems status and upgrades, and planning for new initiatives.

Basic Qualifications

• Bachelor's degree in IT Systems Management and 8+ years of prior relevant experience or Master’s degree with 6+ years of prior relevant experience.

• Working knowledge of managing classified enterprise IT and telecommunication asset inventories.

• At least 3 years of demonstrated experience in the successful IT operations and management of aspects maintaining classified enterprise IT and telecommunication services at customer and other infrastructure locations.

• Knowledge and experience with IT and telecommunication hardware and software lifecycle knowledge of industry and government best practices.

• Working knowledge of maintaining IT and telecommunication equipment and consumable inventories.

• Working knowledge of managing classified enterprise IT and telecommunication operation and maintenance services (e.g., Service Desk, Desk side Support, Network Operations Center, PKI Registration Authority, COMSEC material custody, spares management).

• Knowledge of managing the replacement of IT telecommunication consumables.

• Experience in ensuring Service Level Agreement (SLA) compliance.

Preferred Qualifications

• 4+ years of experience supervising or leading teams or projects.

• 15+ years of experience managing IT Projects for classified systems.

• Experience supporting DHS programs.

• Excellent written/verbal communications.

Pay Range:

Pay Range $113,100.00 - $174,000.00 - $234,900.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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