Job Description

Job Description

Company Overview:

Req ID: 213435

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Sulligent, Alabama (US-AL), United States (US).

Job Description:

This is a client based position.

Hours: 7:30am - 4:30pm M-F

Role Responsibilities

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.

Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.

Identifies potential issues that could adversely impact End User experience and follows through on action steps.

Strives to meet all Client SLAs & Customer Satisfaction Goals.

Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.

Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.

Basic installation and maintenance of technical products.

Follows predefined procedures and tasks in everyday activities.

Work is regularly reviewed by a more senior level technical specialist.

Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.

Installs, maintains and optimizes desktop /notebook configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

Instructs customers in the operation and maintenance of the system.

Basic Qualifications

2+ years desktop/technical support experience

Additional skills

A+ Certification

Must have a proven customer service background

Knowledgeable of Windows Operating System environment

Must be able to comprehend and follow verbal and written technical instructions and scripts

Good verbal and written communication skills

Physically able to lift and move Enterprise and Client technology hardware in our customer environments

Excellent interpersonal skills and ability to work collaboratively in a team environment

Basic customer interaction skills

Strong troubleshooting skills

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The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. more