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NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in St. Paul, Minnesota (US-MN), United States (US).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working with an NTT DATA Team.

Job Responsibilities Include:

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
• Windows and MacOS, troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
• Diagnoses and resolves product performance problems, Access Points, printers
• Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
• Instructs customers in the operation and maintenance of basic Windows/Mac OS

Basic Qualifications:

• 5+ years desktop/technical Windows and MAC support experience
• 3+ years of break/fix experience

Preferred Skills:

• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• Mac troubleshooting, diagnosing, imaging/deployment and software installation
• Installation/Troubleshooting of Software/Hardware

• Proven customer service background

• Able to comprehend and follow verbal and written technical instructions and scripts
• A+ certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment

#INDICS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit
. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

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Technical Support, Technician, Consulting, Cloud, Technology