Job Description

Reporting to: Manager, Portfolio Experience

Location: Kohala Coast, Hawaii

At Inspirato, we are committed to promoting diversity, equity, and inclusion in all we do—in our workplace, our business initiatives, our marketing, and the causes we support. As an innovator in the industry, we also recognize the valuable role diverse perspectives play in keeping us on the cutting edge of our business. Together we span ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only embrace those differences, we celebrate them.

A Destination Manager oversees the standards of Destination Experience and property management of the destination residences and team. The individual is a service-oriented professional who is highly organized and can manage destination teams to ensure exceptional member experiences and relations with affluent clientele worldwide. The individual must have a proven reputation in identifying five-star luxury residential real estate and lifestyles while delivering consistent, extraordinary, and unparalleled services, products, and amenities.

This role is based in Kohala Coast, Hawaii.

Job Responsibilities:

• Liaise for our destination team, hotels, and resort partners.
• Facilitate a weekly destination call with Denver management to discuss members’ vacations, housekeeping, property maintenance.
• Communicate proficiently and work effectively with all Inspirato departments and associated partners to create continuous improvement for the business.
• Foster a team atmosphere for each destination and between that destination and Denver team.
• Manage special projects requested by Destination Experience Management Team.
• Oversees implementation of Inspirato business initiatives and follows through with adaptation.
• Assists with any Destination Planning or Concierge work that is needed to ensure flawless member experience during any changes in staffing, vacations, increase in occupancy, etc.
• Support destination emergency efforts for a 24/7 operation to improve service recovery & communications.
• Approve destination billing: residential, member folios, funding & expense reports.
• Formulate plans that relay cost saving ideas and efficiencies throughout the destination.
• Govern performance of 3rd party contractors including housekeeping, property managers, service & maintenance, activity vendors.
• Travel approximately 25% of the year with advance or short-term notice to specific residences, resorts or hotels that this position oversees.

Service Delivery and Management

• Interview, train, manage, schedule, coach and create the most successful destination team for planning, concierge, housekeeping, and maintenance services.
• Manage and audit exceptional delivery of Inspirato Signature Service for members from planning to arrival through departure.
• Develop and implement meaningful, local destination programming for members and their guests.
• Anticipate staff and member needs to achieve the highest level of member satisfaction.
• Assist with creative ideas and resolutions to address residential and member challenges and opportunities.
• Lead team meetings and training sessions for the destination staff.
• Routinely conducts on-site inspections, trip planning audits, physical inventories, asset functionality audits, written material audits.

Required Skills: To perform the job successfully, an individual should demonstrate the following competencies:

• Honest, respectful, trustworthy, dependable, caring and fun.
• Excellent employee and member interaction.
• Organization and high level of attention to detail with ability to multitask.
• Excellent oral, written communication and listening skills.
• Upbeat, positive disposition with genuine “can do” attitude.
• Proficient with communication technology (MS Outlook, Word, Excel, Power Point, chat applications, etc.).
• Skills to negotiate and design favorable partner agreements.
• Proven skill to manage expenses to budget.
• Flexible schedule, including long days, nights, holidays and weekends.
• Must be able to lift up to 50 pounds and have reliable transportation.

Qualifications: Candidate must meet the following qualifications

• 3-5 years of management experience and knowledge in hospitality, private luxury clubs, hotel and resort operations, travel management, asset management, marketing, accounting management.
• Should have at least one year experience with international hospitality management.
• 1-3 years managing and maintaining relationships with third-party vendors.
• Must be legally authorized to work in the United States.

Compensation - $69,000 - $89,000 Base Salary

We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation and geographic location; in addition to individual factors including seniority, performance-based merit, education/training, and experience related to scope of responsibilities.

Bonus – This position is eligible for the company’s bonus plan, to the extent offered, at a target bonus percentage of up to 10% of your annual salary.

Equity - This position is eligible for the company's equity plan.

Benefits – This position is eligible for a health and welfare benefits package including medical, dental & vision insurance.

FAM Trip – This Position is eligible for the Employee Familiarization Travel Program following three (3) consecutive months of employment. This program provides you up to one seven (7) day reservation in an eligible Inspirato property per your employment calendar year – subject to seasonal property demands and the company Employee Familiarization Travel Program Terms and Conditions.