Job Description

We are hiring an experienced Dispatcher! 

About the Company  

The company is family-owned and operated and is located in Orlando. It opened its doors in 2008 in order to assist the community with quality services, provided by friendly and well-trained electricians, at a fair price. Over the last decade, it has earned a reputation for being the most trusted electrical service company in Orlando and the surrounding cities. 

As a Dispatcher you'll need to: 

• Learn the business and learn how to prioritize the most urgent customer calls. 

• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. 

• Participate in training so that you grow and develop as a professional. 

• Update customers throughout the day on the technician’s progress.  

• Learn the call script in order to sound professional and authentic when speaking with our customers. 

• Maintain and update our customer database with complete and accurate information. 

• Learn to use Service Titan software 

• Respond to customer requests, resolving issues and promoting the brand.   

• Adhere to the company’s plan for resolving customer complaints quickly and favorably.  

As a Dispatcher you'll have: 

• A proven track record in customer service/dispatch 

• At least 2 years Dispatch experience 

• Highly organized with exceptional follow-through abilities. 

• Strong verbal and written communications. 

• Ability to build trust, diffuse conflict and hold others accountable. 

• Personality that blends well with a fast-paced, goal-driven environment. 

As a Dispatcher you'll get: 

• A family-owned company since 2008. 

• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you’ll build life-long friendships.