Job Description

Unit Description:

Join a creative and innovative team that makes a positive impact on the patient experience.

 

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2  for a new healthcare account, to oversee two facilities, Baptist Health - Fort Smith and Baptist Health - Van Buren in AR.   Baptist Health is Arkansas’ largest and most comprehensive not-for-profit healthcare organization with more than 250 points of access that include 11 hospitals, urgent care centers, a senior living community, and over 100 primary and specialty care clinics in Arkansas and eastern Oklahoma. The system additionally offers a college with studies in nursing and allied health, a graduate residency program, and access to virtual care through a mobile app. This position will be a midshift (approximately 12PM - 10PM) reporting to the Director and will oversee managers, frontline staff and all aspects of the environmental services operations, Fort Smith is licensed for 492 beds and Van Buren for 103 beds .

 

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:

• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• work with the Environment of Care Committee and Infection Prevention Director;
• effectively manages the Unit Operating System; and/or
• support a diverse and inclusive workforce.
  
  

Is this opportunity right for you? We are looking for candidates who:

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures;
• have experience with vendor and contract management, as well as union and contract negotiations;
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;
• have strong financial acumen and budget management experience; 
• can multi-task and set priorities; and/or
• are proficient with computers and other technology.

 

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

 

Learn more about Baptist Health at .

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Position Summary:

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

 

 

Qualifications & Requirements:

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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