Facilities Dispatch

Job Description

Job Description

HGV Now Offers Day One Team Member Benefits!

New Hire Bonus up to $1,500!

We are seeking a dynamic, proactive individual who is self-motivated and seeking long term growth potential at our beautiful resort!

What will I be doing?

As a Facilities Dispatcher, you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

Your duties include, but not limited to:

Receives incoming work requests via telephone, email, radio, or Asgard.
Dispatches work requests to facilities team members.
Tracks work order requests for timely completion.
Conducts follow-up calls to members, owners, and guests regarding submitted work requests.
Enters all work request information into Asgard, allocating time and parts.
Assigns radio and telephones to team members and retrieves at the end of shift.
Reviews daily time sheets and enters all tasks performed.
Responds by email to housekeeping requests when work is completed.
Provides office support to managerial staff and generate reports as requested.
Focuses on the productivity and efficiency of the team completing work orders.
Communicates with supervisors on workloads and special tasks by other departments.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What we are looking for...

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth! At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

High School Graduate or GED equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use good judgment; work independently, with minimal direction.
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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