Job Description

Job Description:

Job Title: Floating In-Store Repair Expert

LOB: Customer Solutions InStore

SIGN-ON BONUS - $1,500

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.

if you are a customer service-focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships!

Starting Pay - $17.65, per hour + uncapped sales commission potential, based on performance

Here’s what you’ll bring to the team:

• 1+ years of customer service/sales experience
• 6+ months experience with product service support or electronics troubleshooting (preferred)
• Ability to work a flexible retail schedule, within Hours of Operation (7am-9pm, 7 days/week); Employees must be willing to travel a radius of up to 100 miles from store to store.
• Travel for this position should be expected up to 100% of the time.
• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
• A completed background check (criminal and drug test)
• Basic knowledge of Microsoft Office
• Knowledge of mobile devices and operating systems
• Due to contractual requirements for this role, where applicable by law and subject to reasonable accommodations, successful applicants must have received a complete dose of the COVID-19 vaccine (Johnson & Johnson, Moderna or Pfizer) by date of hire as a condition of employment.

As a Floating In-Store Repair Expert, here’s what you can expect to do:

• Travel to locations within the district as advised by the District Manager and maintain schedule flexibility
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Responsible for monitoring virtual messaging platforms, 1-3 days per week – upselling Asurion home+ products
• Complete initial 4-week training, including Apple & Samsung Certifications
• Enhance customer experiences within the store
• Manage inventory
• Partner with cross-functional teams to deliver programs/processes and provide feedback
• Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
• Sharing feedback with leadership regarding process opportunities within the store
• Travel daily to and from our clients’ locations throughout a designated market
• Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather

We take care of you:

• Certifications & ongoing training
• Competitive hourly pay & performance-based bonuses
• Inclusive benefits – Health, Dental, Vision and more
• Paid Time off
• Career growth opportunities
• Skills development and hands-on training
• Uniform allowances
• And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.