Job Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

At our core, Skamania Lodge is about discovering those rare, unparalleled experiences that fill your soul with energy, connection, and inspiration. Located in Stevenson WA, just 45 minutes outside Portland OR, Skamania is nestled on 175 acres of lush forest overlooking the breathtaking Columbia River and Cascade Mountains. With various opportunities for outdoor adventure for both guests and employees; there is truly not a better place to develop your hospitality career.

What you will have an opportunity to do:

The Front Desk Agent represents Skamania Lodge to the guest throughout all stages of the guest's stay. They determine a guest's reservation status and identify how long the guest will stay. They help guests with any questions about the hotel, upsell hotel packages and accommodate special requests whenever possible.

• Welcomes guests, solves minor problems, and assists guests with checking in and out of hotel.
• Enters data into computer, including some minor accounting functions. Establishes and secures proper guest credit.  Handles any billing questions and inquiries.
• Solves guest-related problems within scope of authority.
• Answers and directs all incoming calls and in-house calls promptly and efficiently. Takes messages as required and delivers accordingly.
• Performs all accounting duties including posting charges, account settlements, and shift closing.
• Assists in maintaining the front lobby area, ensuring cleanliness at all times.
• Maintains accurate daily event information.  Maintains daily posting of event sheet.
• Maintains current knowledge of events in the area, points of interest, and services in the area.

What are we looking for?

• At least one year of experience as a front desk agent, or a similar front facing customer service role preferred.
• Ability to multitask while engaging with guests.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.
• Must be at least 18 years old.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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