Job Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

At our core, Skamania Lodge is about discovering those rare, unparalleled experiences that fill your soul with energy, connection, and inspiration. Located in Stevenson WA, just 45 minutes outside Portland OR, Skamania is nestled on 175 acres of lush forest overlooking the breathtaking Columbia River and Cascade Mountains. With various opportunities for outdoor adventure for both guests and employees; there is truly not a better place to lead our front desk operations.

What you will have an opportunity to do:

• Oversee all daily Front Office operations and ensure superior guest satisfaction. 

• Financial responsibilities include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. 

• Maintain proper staffing levels for all departments (Front Desk Agents, Bell Staff, Concierge).  Ensure proper training materials are in place and used by each department.  Implement coaching, career planning and recognition programs for all associates.

• Daily monitoring of room inventory, rate and plan availability.  Maintain average daily rate to ensure revenue maximization forecasting occupancy.

• Attend required meetings and ensured all information is communicated to staff.

• Participates in Revenue Optimization Committee (ROC) meetings.

• Ensure authority and responsibility is properly delegated to all associates, so that the workload is distributed equally and handled in a professional manner.

• Ensure all guest comments regarding any deficiency in the Front Office area are corrected.  Ensure all guest contact is handled in a courteous manner.

• Must be knowledgeable and possess the ability to perform all clerk essential functions and supportive functions.

• Maintains an up to date working knowledge of all resort amenities as well as any special events.

• Interacts with resort staff in a professional manner, assisting other departments with necessary information.

• Up sells other resort services and amenities to guests.

• Always maintains a professional demeanor and attitude.

• Follows set procedures on posting, charges, cashing checks, safe deposits and refunds.

• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).

• Acts with responsibility towards all company property, supplies and assets.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.

• Attend meetings in place of the Director of Rooms.
• Inspect guest rooms.
• Perform Manager on Duty shifts when necessary.
• Relieve Front Office departments or staff for breaks/lunches.
• Assist on the communications switchboard.

What are we looking for?

• Two years of supervisory or equivalent experience in hotel front office or reservations.
• Previous experience working with Property Management Systems preferred.
• Proven experience working in a fast paced environment.
• Ability to work a flexible schedule that include evenings, weekends and holidays.
• Valid driver's license and clean driving abstract.
• CPR Certified preferred.
• Excellent customer service skills and phone etiquette.
• Ability to problem solve and resolve issues in a professional manner.
• Strong computer skills and working knowledge of Microsoft Office Programs.
• Excellent team building and leadership skills.
• Must have a passion for creating an exceptional experience for all guests.
• PCI Compliance Training (done at time of hire).

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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