NEW HIRE BONUS UP TO $1500!

What will I be doing?

As a Front Office Manager, you will be accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and maintain this behavior towards our guests and team members at all times:

• Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with organizational, business, and financial regulations
• Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve efficient levels of revenues while maintaining high levels of guest expectations
• Supervises guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service
• Maintains and completes the department training program and onboarding schedule for new team members. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members
• Coordinates the development of performance plans for team members to ensure their continued growth and success within the department
• Manages relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner
• Work in conjunction with Business Management and the Director of Guest Services to maintain and minimize risk levels of account receivables
• Successfully and consistently meets all due dates for submitting work requested by the guest services director, resort directors, and general manager
• Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained. Participate in guest room inspections
• Performs other related activities as the need arises

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!