Job Description

Eaton’s Electrical Sector is currently seeking a Technical Product Support Specialist to join our team. This position is based at our Chicago, IL facility.

Position Overview:

Seeking a Technical Product Support Specialists with strong customer service skills and a technical aptitude to assist our customers via phone, email and chat. This position will appeal to you if you are a Customer Service Professional with strong attention to detail, computer skills and a multi-tasker who loves interacting with clients and providing exceptional customer service! The position identifies, researches, and resolves issues on a variety of technical issues relating the various Tripp Lite products. The ideal candidate will have excellent communication skills and thrive in a team environment while still possessing initiative and drive. 

Calls range from basic and routine to moderately complex requiring long term troubleshooting and follow-up. The Technical Product Support Representative will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources, or seeking assistance from senior staff. Candidates must keep detailed records of inquiries, complaints, and comments, as well as actions taken using various technologies available. Technical aptitude is essential. 

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

• Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation
• Respond to routine inquiries from customers about the technical aspects of our products and services
• Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction
• Accurately document service request activities and troubleshooting steps
• Troubleshooting that will require hands-on work 
• Will service different clients every day
• Process a high number of phones calls and/or emails
• Shows initiative and strong desire to grow

Qualifications

Required Qualifications:

• Minimum 1 year customer service experience
• High School Diploma or GED 
• No relocation benefit is offered for this position. Only candidates residing within 50 miles of Chicago, IL. will be considered for this position.
• Must be able to work in the United States without corporate sponsorship now and within the future

Preferred Qualifications:

• Technical Customer Service experience

Position Criteria:

• Ability to read and write clear and understandable 
• Good problem solving & decision making skills 
• Strong Organizational skills 
• Ability to handle multiple tasks at a time 
• Basic proficiency with Windows operating system 
• Basic proficiency with Microsoft Office 
• Exhibits patience when assisting non-technical clients 
• Candidates must be service oriented, self-confident, and dependable 
• Skills to question and assess customer’s situation and needs 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. 

Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to:  

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs

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What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America – US/Puerto Rico
Organization: ESSG PQD DPQ Distributed Power Quality

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: No