Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off (Holidays/Vacation)
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Who are we?

What you will have an opportunity to do:

• Review reservations on the books and assign tables. Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand). Rearrange dining room tables if necessary to accommodate parties. Make any necessary arrangements for reservations and special functions in the restaurant and review with MOD.

• Meet and greet guest as they arrive. The host/hostess is the critical first and last impression of the restaurant and there for a big part of creating a memorable guest experience.

• Greets guests in a friendly, courteous manner and escorts them to a table.  Continuously studies and monitors work stations of various servers so that he/she will know where the next guest(s) can be seated to get quickest possible service.  Opens menus (and wine lists, if applicable) and hands them to guest. When necessary, directs servers and server assistants to clean tables and assists to set-up or reset areas. 

• Takes reservations, over the phone or while at the host stand. Ensures all reservation details are correct.

• Engages with guest and is on the restaurant floor at all times during service. Assists where needed to ensure guest have an outstanding dining experience.

• Maintain cleanliness of host/hostess area including podium, menus, restaurant entrance

• Maintain guest counts for individual servers so things come out fair at the end of the night

• Keep in constant contact with the servers and the kitchen to make sure seating flow is on point and the restaurant does not get overwhelmed by seating to many guest in a short timeframe. A large part of the nights success is orchestrated from the host stand.

• Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations.

•  Say good-bye to all of the guests. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last.

• Familiar with food allergens and handles any guest with food allergies with a high sense of urgency.

• Performs opening and closing (side work) duties as assigned by manager and supervises weekly cleaning duties.

• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

• Be familiar with job hazards for your area and puts safety first.

• Provide other services and duties as requested by your immediate supervisor or your department head.

QUALIFICATIONS:

• Must be passionate about the hospitality business and posses a pleasant personality

• Must meet appearance standards as outlined in our Crew Guide

• Must be able to read, write and clearly communicate in English. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
   
• Ability to remember, recite and promote variety of menu items.

• Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
   
• Ability to establish and maintain effective working relationships with other crew 
   

• Must obtain Safe Serve certification within 30 days of hire and go through Alcohol Compliance training quarterly.

• Must be willing to work outdoors as needed in and out of the sun and should be prepared to deal with the Florida heat.

• Ability to use computer (Open Table).

• Able to multi-task, take direction and adapt to changing needs and at times stressful work environment.

What are we looking for?

WHAT ARE WE LOOKING FOR?

Since opening in 1984, Hawks Cay Resort has been seen as a leader in the hospitality industry providing Great Service, for a Great Stay. Today, Hawks Cay Resort is working to become widely recognized and admired as a world class ICONIC resort. This is made possible by the result of our Crew Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of the following Values:

Teamwork – We work together to achieve a common goal.

Respect – We care about the feelings and beliefs of others.

Integrity – We conduct our work and relationships in an honest and fair manner.

Creativity – We change what exists into something better.

Excellence – We want our resort to be iconic – set the standard.

Passion - We love what we do and it shows!

In addition, we look for the demonstration of the following key attributes in our Crew Members:

·        Caring

·        Reliable

·        Energetic

·        Wow our Guest

WHAT CAN YOU EXPECT FROM HAWKS CAY RESORT?

Hawks Cay Resort is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Holiday benefits. For your financial wellness Hawks Cay Resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Hawk Cay Resort as the employer of your future.

We also look to support every Crew Member in a safe work environment, Hawks Cay Resort has dedicated Leaders who will train all Crew Member on safety awareness and prevent accidents in the workplace. Ultimately, maintaining a safe environment is a team effort.  

Hawks Cay Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.