Job Description

COMPANY OVERVIEW

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun.  We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. 

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks for our seasonal team members including: 

• Stratton season pass for all employees
• Free or discounted (depending on classification) season pass for dependents - this includes spouse & children under 26 years old
• Alterra Mountain Company Employee Pass - free lift access & discounts at all Alterra owned resorts – dependents too!
• Unlimited introduction letters for 50% off day tickets at IKON partner resorts
• Discounted golf and fitness center memberships
• Retail and Food and Beverage discounts
• 12 - $25 lift tickets for your friend & family guests
• Onsite medical clinic
• 401(k) with company match
• Company Paid Sick Time

POSITION INFORMATION

ESSENTIAL DUTIES  

• To continually strive to exceed our Guest’s expectations and to create memories for guests and staff as the best mountain experience again and again. 
• Ensure that guests are seated at a clean and properly set table within the shortest amount of time possible. 
• Maintain a cheerful, courteous disposition and a neat, clean and professional image. 
• Keep supervisor promptly and fully informed of all problems or situations needing immediate attention 
• Promote a fair and harmonious work environment. 
• To arrive to your shift in uniform, well groomed and with a positive attitude. 
• Adhere to ALL safety and sanitation procedures. 
• Responsible for other duties assigned by unit manager and/or supervisor. 
• To have fun and enjoy what you’re doing! 
• Greets guests upon entering the restaurant, assists guests while on the waiting list, and bid farewell to guests as they leave.  
• Maintains and coordinates waiting list. 
• Offer assistance to guests by clearing away dishes, glassware and offering water refills (where applicable) 
• Must be able to clearly communicate guests needs to other employees 
• Must be familiar with menu items and promotions 
• Deliver exceptional guest service; communicate with guests, assist guests as needed, etc. 
• When required, you may be asked to serve guests/take orders. 
• Attend all shift and training meetings. 
• Assists with other needs, as necessary. 

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS 

• A great attitude and exceptional personal grooming standards can make up for a lack of F&B experience. 
• Exceptional communication skills, guest service and team building abilities. 
• Organized. 
• Team player. 

PHYSICAL DEMANDS AND WORKING CONDITIONS   

This position may be required to work evenings, weekends and holidays. 

Food Service Environment: 

• Most work tasks are performed indoors.  Temperature is moderate and controlled and the noise level in the work environment is usually moderate. 
• Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.   
• While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.   
• Frequently required to climb or balance and taste or smell.  

• Regularly lift and/or move up to 40 pounds on a regular and continuing basis. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals. 
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.  
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.  

• Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions 

Stratton strives to deliver the best customer service possible and every employee needs to give 100%, engage our guests, and work as a member of a team! We are looking for candidates who have a positive attitude, enjoy people, have exceptional guest service skills and have excellent grooming standards. Prior restaurant experience preferred, but not required. 

Applicants must be able to work weekends and holidays. 

Stratton Mountain Resort is an Equal Opportunity Employer