Job Description

Located in Chillicothe, IL

General Responsibilities:

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:

• Interact with customers by telephone, as well as e-mail, mail and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Assess customer needs and interests in order to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Exceed or maintain minimum sales ,quality and productivity standards.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
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  • Receive and process customer payments.

• High School Diploma or equivalent, some college preferred.
• 1 + years related experience preferred.
• Effective communication skills.
• Customer service and/or sales experience preferred.
• Data entry and computer experience required.
• Ability to work evenings, weekends and holidays.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.