Job Description

The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from assisting managers with daily operations of the store, to maximize sales and maintain operational standards. 

A day in the life…

• Supporting a team of employees to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do
• Lead by example - set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day
• Support employees to deliver outstanding customer service by teaching and training 
• Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom Rewards program and mailing list
• Assist in maintaining selling floors and stockrooms organized
• Complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
• Assist in maintaining clean and organized selling floors and stockrooms

You own this if you have…

• A high level of ownership, accountability, and initiative
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
• The ability to quickly adapt to new initiatives, concepts, and services within the store
• Proven success in working in a fast-paced environment with the ability to multi-task
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Excel, and more