Lead Banquet Set-Up Attendant (AM) - The Abbey Resort on Geneva Lake

Job Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

Full Time employees have access to Medical and Dental insurance to fit your needs
Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
401K match (Let us help you build your financial future)
Companywide Hotel Room Discounts (Who doesn’t love to get away)
Paid Time Off
Employee Assistance Program (We are here to support you)
Employee family events (bring the kids!)
Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
Many more, please inquire for more details

Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.

As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.

Every Guest, Every Employee, Every Time!

We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley.

Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.

If you are ready to come Be The Difference – apply now!

What you will have an opportunity to do:

We are looking for a highly motivated Lead Banquet Set-Up Attendant to join our team! This individual will lead and direct the set up and preparation of banquet rooms for banquet functions, as well as clear and tear down banquet rooms at the end of the function.

If you have experience with setting up banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

The responsibility of a Lead Banquet Set Up Attendant is to set up rooms and halls in readiness for a plethora of banquet events. Reading a Banquet Event Order and being able to follow the directions outlined in order to set the room up at the Group's request. The Lead Set Up Attendant will lead the other banquet set up attendants to ensure the set up of any room meets the requirements.

Your role:

Ability to schedule, and train all housemen.
Assemble and arrange conference equipment in conference rooms per event order and to the standard set by Conference Services management.
Supervise and assist the set up of all meeting /function rooms to include tables, chairs, equipment, etc.
Assist in defining performance requirements and develop action plans to achieve these goals.
Assist in monitoring staff performance and work with Manager/Director regarding any personnel issues that may arise.
Visually inspect all meeting rooms/function space prior to meetings/functions for cleanliness, proper set-up, etc.
Supervise clean-up of meeting room/function room and proper breakdown and storage of equipment.
Work closely with the Conference Planners and Catering Managers to ensure client’s needs are met.
Provide suggestions and creative solutions to Conference Planner and client requests.
Manage inventory of equipment/furniture.
Able to communicate and work with all levels of personnel.
With manager, conduct review of area operating procedures, recommending and implementing changes to increase operational efficiency and cost effectiveness.
Insures adherence to department standards.
Works closely with the audio visual staff to ensure overall meeting room/function space is set and maintained appropriately.
Works closely with the Banquet Manager to ensure banquet events are set correctly.
Team with internal departments to ensure client needs / issues are met and / or resolved in a timely manner.
Daily thorough cleaning of classrooms, ballrooms and team rooms following proper cleaning standards including the removal of trash from meeting spaces and the restocking of meeting room supplies.
Refreshes meeting rooms during meal and coffee breaks
Completes special projects as directed by department management.
Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms or suites
Bus tables and re-set them as needed
Resolve guests’ issues and create an amazing experience
Communicate and maintain a positive relationship with culinary and stewarding staff
Maintain an awareness of all functions, events and meetings taking place at any given time

What are we looking for?

Someone who is at least 18 years of age
Someone who can accurately follow instructions, both verbally and written
Someone who is highly detailed orientated
Someone comfortable working in a fast-paced environment
Someone with excellent communication skills
Someone who thrives in working in a teamwork environment
Someone with a flexible schedule that may include evenings, weekends, and holidays
Someone who is a problem solver
Someone with a passion for creating an exceptional experience for all guests
Someone who is comfortable with being on their feet throughout the shift, with intermittent periods of walking and stair climbing.
Someone who is comfortable with being able to frequently lift and carry up to 25 lbs. at shoulder height and frequently lifting and carrying up to 50 lbs.
Someone who can bend, squat, push and pull frequently

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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