Job Description

Supporting the Most Exciting and Meaningful Missions in the World

PAE is seeking a Document Management Technician in Washington, DC to support our government customer at Department of Justice, Civil Rights Division.

• Conducts moderately complex database searches within the Complaint Portal and other databases. Organizes and classifies by section incoming citizen complaint materials.
• Drafts and execute SOPs.
• Enters correspondence from citizens into the CP.
• Sort and processes incoming complaints and distributes them to the appropriate staff and sections. Track’s correspondence and enters information into the Correspondence Tracking System (CTS) and Complaints Records database (CRT).
• Email’s closing letters.
• Composes draft response letters to citizens.
• Retrieves incoming complaint mail from government office.
• Forward’s complaint voicemails to section point of contacts, as necessary.
• Closes complaint cases, as necessary.

Minimum Qualifications:

• Must be able to obtain and maintain a US government security clearance.
• One year of experience on major litigation support projects or undergraduate degree.
• Demonstrated ability to work independently in a team environment.
• Excellent writing skills and oral communication capabilities.
• Hands-on familiarity with the Government's office and network environment, including but not limited to, data processing environments, including office automation networks, PC-based databases and other applications, internet and server-based databases.
• Knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems.

PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.