Job Description

Under general supervision, incumbent is responsible for handling and completing all post-closing insurance (hazard, flood, and auto) related requirements and obligations; while working closely with the third party insurance vendor.

Responsibilities

• Process and enter all insurance items, record notes, and initiate loan changes
• Verify policy renewals, cancelations, reinstatements, and deficiencies with agents/insurance carriers
• Produce custom notices and distribute documentation addressing deficiencies to customers and/or lending officer
• Handle all customer/lender/agent insurance inquires
• Process all unable to locate insurance, and process cross-collateralization
• Distribution of daily and bi-weekly processing reports/notices to lending staff
• Funding of premiums; add the premium to the loans and refund premium to loans
• Obtaining additional information for loans; Multiple collateral percentages and/or values; Collateral verification, Flood Zones ; Updating flood determination criteria
• Call and communicate with customers and insurance companies/agents on insurance; Deficiencies, Initiate getting flood zones corrected, if incorrect, Insurance verification (if needed)
• Work new loans to expedite delivery of insurance policies to CPIA
• Assist with flood map changes
• Other job duties as assigned

Qualifications

• High school graduate or equivalent education certificate (GED) required
• Minimum of 3 years working with consumer and commercial loan documentation
• Minimum of 1 year of loan funding experience
• Basic knowledge of Microsoft Word, Excel and Outlook (e.g. create new documents, edit existing files, create tables, sort/filter data, print documents, generate new records, email and calendaring)
• Strong communication and customer service skills
• Written communication skills including grammar, spelling and composition
• Verbal communication skills including the ability to interact professionally with all levels of management
• Ability to work independently and be self-motivated
• Strong attention to detail and able to take direction
• Must have ability to prioritize a variety of tasks, meet deadlines and work well under pressure
• Ability to follow set procedures and practices

Job Details: