Job Description

Unit Description:

The Regional Operations Support Manager of Food Service will provide support to our food operations in a healthcare setting (Retail, Cafeteria, Catering and Patient Feeding). 

The position will require travel primarily within Northern NJ but may involve further travel within several states (all expenses paid by Sodexo).

You can expect to gain an array of challenging and meaningful experiences and deliver on business results by completing challenging and meaningful assignments in a supportive environment.  This position will aid in your development and preparation for a regular position at one of our location within Sodexo.

The successful candidate will have at least 4 plus years food management experience, computer literacy, as well as excellent leadership, communication and customer service skills.  Prior food management experience in a health-care setting would be a plus in this role.

Working for Sodexo as a Food Service Manager (Support) will provide you with the opportunity to contribute your skills to a company that strives to enhance the healing environment for patients. Sodexo offers clear career paths, growth and advancement opportunities, professional resources and training. This is a great position for someone looking for a better work-life balance while having the opportunity to grow their career within Sodexo! 

The successful candidate will:

• have oversight of day-to-day front of house operations; 
• have a passion for food and promotes and mentors guest service excellence cross departmentally through the people we serve;
• achieve company and client financial targets and goals;
• develop and maintain client and customer relationships;
• develop strategic plans;
• create a positive environment; and
• ensure Sodexo Standards are met.

Is this opportunity right for you? We are looking for candidates who have:

• a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
• a strong background in safety and sanitation compliance;
• the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
• can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed

Learn more about .

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Retail Management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

"Sodexo may require a pre-employment investigation of your criminal conviction history, educational background, past employment, and activities that may relate in any way to your potential fitness for employment. In addition, you may be required to take and pass a drug test or participate in a medical screening, such as TB or respiratory testing, depending on the position and type of unit at issue."

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable

Primary Responsibilities:

Client / Customer Service - 20%

• Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
• Provide effective communication for clients and customers to ensure excellent customer service.
• Effectively partners with client and Sodexo employees to drive successful outcomes.
• Complies with all client policies and procedures.

Operational Excellence - 40%

• Owns, drives, and measures operational excellence outcomes of Sodexo and client.
• Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
• Creates a continuous quality improvement culture that drives operational efficiencies.
• Drives change and creates a culture where change is embraced and operationalized. 
• Utilizes all operational processes to drive continuous improvement and celebrate successes.

 
Analysis & Decision Making - 20%

• Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
• Accountable for effective utilization of labor resources.
• Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
• Effective risk management by ensuring consistent regulatory and legal compliance. 
• Compliance with supply chain management requirements.
• Understands and effectively manages unit finances in the Sodexo budgets.    
• Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
• Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
• Effectively delegates operational responsibilities to appropriate individuals / positions. 
• Follows best practices in decision making to determine best solutions for the business. 

Safety - 10%

• Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
• Behaviors include:  Working as a team for safety  
• Communicating Effectively for Safety  
• Managing Safety Risks  
• Optimizing Human and Environmental Factors  
• Recognizing, respond and reporting incidents 
• Adherence to all operational safety practices and protocols
• Drives a safety culture throughout the team

Talent - 10%

• Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
• Creates a culture of continuous learning and development for self and those within the unit assigned.

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.