Manager Front Office

Job Description

Job Description

What will I be doing?

New Team Members may be eligible for up to $1,500 as a New Hire Bonus!

As the Front Office Manager, you will be responsible for supervising and correcting the guest service levels being provided by Team Members on the same shift in Front Desk, PBX, and Night Audit.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

Schedule Details:

Our Guest Services Department operates 7 days per week. The Front Office Manager will primarily close between the hours of 2:30pm-11:00pm, but may also have to provide availability from 7:00am-4:00pm depending on business needs.

Additional Responsibilities Include:

Ensure Quality Assurance Standards of Hospitality are provided to all guests and visitors on property and/or via telephone. Directly oversees and supervises Front Desk, Night Audit, and PBX Operators
Check in/out guests, compute bills, collect payments, make change for guests and verify all guest information, i.e., additional keys, telephone calls and packages.
Receive guest requests and/or complaints and ensure proper actions are taken by communicating with Housekeeping, Engineering and Security as needed via telephone and e-mail.
Make, confirm and cancel reservations for owners/guests as well as answering inquiries pertaining to the resort amenities and services.
Balance end-of-day shift reports and perform Quality Assurance Audit Checklist quarterly for Front Desk Agents.
Able to perform all job duties of Front Desk Agent and assist with training the Front Desk Agents on policies, procedures, and job functions.
Assist in all other related duties as assigned.

Don't wait! Apply today.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School diploma or equivalent.
Three (3)+ years of Customer Service/Front Desk service experience
Proficient with computers (Microsoft Office) and the ability to learn new applications

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Two (2) years of related Lead/Supervisory experience.
Experience in a union environment leading team members associated with a CBA (Collective Bargaining Agreement) highly preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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