NEW HIRE BONUS UP TO $1500!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a great place to Work® certified company, earning our 2022 certification.

As an International Guest Experience Manager, you will assist in all facets of the property operation by enhancing all resources to ensure outstanding customer service and guest satisfaction while meeting financial goals. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed toward ours guests and team members at all times.

The International Guest Experience Manager is responsible for tracking our Japanese occupancy levels and presenting this information in weekly staff meetings as well as planning themed cultural events and activities, Facilitating a weekly social event for Japanese-speaking guests, assisting at the Front Desk and other departments where Japanese speaking is required, ensuring that all Japanese guests are well informed and up to date during emergency situations, and any translation services that may be required, both written and verbal. This position will also track Japanese Survey SALT scores and make recommendations to ensure expectations, benchmarks, and goals are met daily basis.

• Respond to Japanese SALT for all 3 properties
• Deriving feedback from Japanese guests, translate and send it to the management team
• Address issues with the appropriate departments including Sales and Marketing
• Respond to social media (TripAdvisor and Google)
• Be outwardly visible and interact with the guests/owners in all public areas to insure the proper guest experience. Serve as a public relations ambassador for the resort at all times. Routinely rotate through each area of the resort assessing quality assurance measures (cleanliness, attentive of staff, and any engineering needs). Consult with department managers of any areas needing attention.
• Build a strong rapport with team members in each department and strive to educate, motivate, recognize and reward those exemplifying high levels of service.

What will it be like to be a Team Member.....

At the core of our company's success are our Team Members! We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

Don’t wait! Apply today.