Job Description

Job Description:

Mobile Repair & Sales Tech

The only thing we are more passionate about than technology is our people. At Asurion, we don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  Apply Now!

Starting Pay - $19.30, per hour + uncapped sales & repair commission potential

• Top performers earn an average of $329/month on top of their base hourly rate, based on Repair & Sales Commissions

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

As a Mobile Repair & Sales Tech, you will drive to customer locations in a company provided van to repair their electronic devices while delivering our award-winning personalized customer experience. Mobile Repair & Sales Techs will also:

• Resolve customer issues by troubleshooting and repairing their electronic devices
• Expand your knowledge of ubreakifix culture and products and culture

• Deliver world class customer service
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
• Demonstrate ubreakifix’s Core Values in all interactions
• Be responsible for inventory management

Here’s what you’ll bring to the team:

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• 1 year of customer service/retail sales experience preferred
• A willingness to learn and leverage sales resources provided by Asurion
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Ability to work a flexible retail schedule
• 6 months experience with product service support or electronics troubleshooting
• Knowledge of mobile devices and operating systems
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.