Job Description

ABOUT ALTERRA MOUNTAIN COMPANY

Alterra Mountain Company is a community of 12 iconic year-round destinations, including the world’s largest heli-ski operation. The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans five U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Deer Valley and Solitude in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. We honor each destination’s unique character and authenticity and celebrate the legendary adventures and enduring memories they bring to everyone.

POSITION SUMMARY

The IT Network Administrator will work closely with the Deer Valley’s local IT team and with Alterra’s Enterprise Network group, with a focus on performing skilled work in the design, installation, configuration, and maintenance of enterprise networks and computer systems, and related equipment.  This position is responsible for the day-to-day resort network and telecom operations and will require a sphere of expertise that includes routers, switches, firewalls, copper and fiber infrastructure cabling, and wireless technologies including access points and PtP/PtMP bridging.

The IT Network Administrator (ITNA) will also be responsible for creating and maintaining up-to-date documentation of IP schemes and subnet allocations across multiple Class B networks, physical and logical network diagrams, and other associated documentation in an internal knowledge base. The ITNA shall perform upkeep and ensure accuracy of network monitoring and diagnostic systems, such as bandwidth graphs, netflow, SNMP, and syslog configuration.  Prior knowledge and experience troubleshooting across the OSI model, leveraging appropriate tools and utilities to diagnose layer 1 through layer 3 problems, extensive knowledge of DNS and DHCP, and the use and interpretation of packet capture and port scanning utilities.

The ideal candidate will have systems experience beyond the world of pure networking and possess cross-disciplinary Systems Administration and helpdesk experience sufficient to perform skilled server and PC troubleshooting. Furthermore, the position will utilize appropriate terminology when documenting, explaining, or escalating issues both locally or to the Enterprise level. This position will be supporting infrastructure across three base areas with many on-mountain restaurants and business locations, and is expected to be able to, with training and support, troubleshoot and support business critical applications and POS hardware as needed.

ESSENTIAL DUTIES

• Management, maintenance, installation, and ownership of corporate and enterprise LAN/WAN equipment, consisting of Cisco, Palo Alto, Ruckus, and VMWare vSwitch technologies
• Support and maintenance of Ruckus wireless infrastructure: controllers and local WAPs. Ubiquiti equipment for PtP/PtMP links
• Support for RFID ticket system equipment
• Configuration, maintenance, tracking, and documentation of multiple Class B subnets and associated IP schemes
• Execute add/move/changes pertaining to VLAN, subnet, IP, device assignments and configuration
• Support and maintenance of physical layer and infrastructure, including analog, twisted pair Ethernet, and fiber optic infrastructure, including installation and termination of cabling through complex environments
• Remotely diagnose, troubleshoot, and resolve technical issues related to resort computer networks
• Conduct site surveys and meet with other department contacts to plan and coordinate new/upgraded cabling, infrastructure, and equipment
• Develop and maintain documentation, diagrams, configuration templates, procedure manuals, troubleshooting guidelines, knowledge base articles, and asset inventory information
• Architect, research, evaluate, plan, coordinate, and execute solutions related to new projects, upgrades, replacements, or enhancements of the network and related technologies
• Maintain and support vendor relationships, procure pricing and technical specifications for equipment and projects
• Manage and assist third party contractors on large scale projects
• Assist with Systems and Help Desk related functions during high season operations and special events

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change

EDUCATION & EXPERIENCE REQUIREMENTS

Education:

• High School diploma or equivalent required
• Degree in CS/IS/IT or other related discipline desired; equivalent work experience or combination of education and experience will be considered

Preferred Experience:

• Have a basic understanding of ski resort operations
• Minimum of 5 years professional experience in the field of IT
• Minimum of 3 years professional experience directly related to Network Administration, Network Engineering, or advanced technical support of IP networking in a corporate/enterprise environment supporting 100+ users

Requirements:

• A valid Utah Driver’s License is required. May also be required to obtain a license or specific training for off-road vehicles or snow machines
• Ability to ski or snowboard at an intermediate level required

Qualifications:

• Experience with advanced networking concepts such as switch stacks, VLTs, VLANs, VRFs, spanning tree, port-channels, QoS/CoS, L2 switching and L3 routing protocols (EIGRP/OSPF/BGP), VSS, multi-tier LAN design models, 802.1x, and 802.11
• Experience with physical network infrastructure, with an emphasis on copper and fiber optic Ethernet networks, including installation, termination, and troubleshooting
• Experience with PowerShell, PDQ, or similar required
• Experience working with Microsoft Windows server environments
• Experience with VMware strongly preferred
• Strong technical skills and ability to troubleshoot problems
• Strong abilities to read, create, and interpret technical documents
• Strong interpersonal communication skills, oral and written
• Ability to prioritize tasks and work independently, while closely collaborating with management on broader IT projects.
• Must be passionate about IT and actively seeking to expand knowledge
• Experience with PCI and SOX compliance preferred

Competencies:

• Effective communication skills, oral & written
• Ability to work well under pressure and tight deadlines
• Attention to detail and high standards of quality
• Strong analytical skills for trouble-shooting complex software applications.
• This position requires ample patience, as you are dealing with users who may be having immediate software difficulties
• Ability to work effectively as an individual and as part of a team
• Strong organizational and self-prioritization skills
• Strong sense of customer service and safety awareness
• Able to understand and follow verbal and written instructions
• Punctual, able to report at scheduled start time

TRAVEL REQUIREMENTS

• Most work will be performed from Deer Valley (Park City), UT. However, the position may be required to travel from time to time (bi-annually) for meetings and seminars.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position may be required to work evenings, weekends, and holidays, as well as occasional afterhours and on-call duties
• Ability to work in a mountain setting in a cold weather environment
• Have a neat & clean appearance in compliance with the company grooming standards

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 25 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Deer Valley and Solitude Mountain Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Deer Valley or Solitude Mountain Resort to be a positive influence on the transformation of the resort and its associated lines of business.