Night Auditor (On-Call)

Job Description

Job Description

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a great place to Work® certified company, earning our 2022 certification.

As a Night Auditor, you will be responsible for all overnight Front Office and audit duties. This includes checking guests in and out, and assisting guests with questions or concerns. Performs daily auditing procedures to ensure that all guest and owner charges are accurately balanced with the property revenue and expense transactions.

Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence
Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached, reconciling all charges to the ledger
Prepares back-up files and closes out shift and day on reservation system, including preparing system, and generates housekeeping reports and print folios for next day business
Compiles daily revenue reports and files work accordingly
Responsible for accurate management of cash funds and daily shift deposits
Calculates account balance at month-end and submits to accounting
Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies
Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner
Assists with guest/owner needs and requests always delivering outstanding hospitality
Assists with other departmental duties such as bell stand, answering phones, etc. Reports any unresolved problems with owners and guests to management
Assists club owners in certain aspects of the club program and other departments as needed and carries out other duties as assigned by management

Schedule Details:

Our Front Office department operates 7 days per week. The shift will be 10:00 pm – 6:00 am with 30 minutes of paid break time. During Training weeks, you will work the other front desk shifts between 6:00 am- 10:00 pm.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

High School Diploma/GED
1-3 years of related experience
Ability to read, analyze and interpret complex documents
Ability to create and interpret business communications and reports
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
Basic mathematical skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Associate's Degree/College Diploma
3-5 years of related experience
2+ years of supervisory experience
Prior Hotel Front Desk experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.

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