Job Description

Overview: Hiring Operations Manager

Transdev Services, Inc. is in need of a Paratransit Operations Manager at its Phoenix, AZ location. The Paratransit Operations Manager oversees the daily operations to include but not limited to; route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance.

This is for proposed business and all offers are contingent upon Transdev's award of the contract. Responsibilities:

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops Operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Maintains confidentiality of all information.

Qualifications: Education, Licensing, and Certifications Required:

• BA/BS in transportation or logistics preferred.

Experience, Skills, and Knowledge Required:

• 3+ years' experience in operations management experience in a transit environment of similar size and scope.
• 3+ years' supervisory/management experience.
• Thorough knowledge of basic provincial laws, ordinances and regulations underlying the transit operation.
• Thorough knowledge of the methods of operation of the transit system's staff and operational departments.
• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently; strong attention to details.
• Ability to work effectively with labor; may include labor grievances and negotiations.
• Must be willing to work flexible hours to include weekends and holidays.
• Travel requirement (as a percent): < 5% travel for occasional meetings.

Pre-Employment Requirements:

• Must submit to drug testing and a criminal background check.
• Will be asked to sigh a FCRA background release form.

Phyiscial Requirements:

The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.

• Must be able to work shifts or flexible work schedules as needed.
• Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear.
• Frequently required to sit. Occasionally required to climb or balance; stoop, and kneel crouch or crawl. Occasionally required to lift up to 25 pounds.
• Up to 30% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations.
• Must be able to work in extreme heat and cold and in a damp environment with moderate noise.
• Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

For more information, visit our website at www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. more