Job Description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

Qualifications

• High school diploma or GED required
• A minimum of two years' customer service experience preferably in healthcare setting preferred.
• Previous experience working in a call center preferred.
• Excellent customer service skills
• Excellent verbal communication skills; showing proper phone etiquette.
• Data Entry
• Attention to detail
• Maintains professionalism in any situation
• Ability to multi-task

Essential Functions/Areas of Accountability

• Obtain client information by making outbound calls and answering inbound telephone calls.
• Determine further contact required to the customer by comparing client information to different program eligibility requirements.
• Help guide customers on ways to navigate certain government programs to obtain financial and health benefits.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplish objectives and organization mission by completing related skills

Here's Why Our Team Likes Working with Us:

• Most corporate positions are eligible for 100% remote work
• Culture supported by strong corporate values
• Professional growth opportunities
• Benefits include medical, dental, vision, HSA, FSA, 401k and more!

Available Benefits Include

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Please contact Michelle Spreutels Martinez at (866) 776-0127 x353 or at [email protected] today to learn more about our opportunities where you can make a difference in your own career!

Professional Case Management is an Equal Opportunity Employer. more