Job Description

We Are Hiring:

If you are a highly organized, detail oriented, critical thinker looking for a challenging and financially rewarding career, The Ascension P2P department wants to speak with you!

 

Ascension is seeking a P2P Customer Advocates to join the family in Indianapolis, Indiana!  Apply today! 

 

Core business hours: 8am - 6pm Monday - Friday

What You Will Do:

Responsible for resolving inbound contacts via phone, fax, email and Service Request (cases).
Ensure transactions and client requests are handled in a manner that meets service levels and achieve client satisfaction.

• Receive, resolve and/or appropriately route inbound telephone and email/Service Request inquiries.
• Escalate inquiries and requests to the appropriate resource.
• Leverage Custom Relationship Management tools to perform front-line customer support functions and resolve the majority of issues without escalation.
• Tap existing knowledge, internal training, and system resources to provide best-in-class support for internal and external customers to the
  organization.
• Understand and apply knowledge of the process to resolve issues in the various functional areas including Human Resources, Supply Chain and Finance.
• Act as a subject matter expert and peer leader to build skills and supports the success of the broader Tier 1 team.
• Maintain the strictest levels of confidentially and integrity with each interaction.
• Quickly identify critical situations and take appropriate action.
• Ability to diffuse difficult situations and quickly change the direction of the call toward a satisfactory resolution.
• Perform responsibilities in full compliance with standards, policies, and procedures.

What You Will Need:

Education:

• High school diploma or GED required.

Additional Preferences:

• 1 year of experience in a Contact Center preferred.

Why Join Our Team:

When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension Health Ministry Service Center is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

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