Job Description

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Engagement Trainer is accountable for working directly with the event specialist in store to facilitate job training, onboarding of new employees and developing positive relationships with store personnel. Engagement Trainers are also accountable for the overall engagement experience for each event executed by the event specialists in their geography.

Essential Job Duties and Responsibilities

On-board new Event Specialists (ES)

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Coach the ES on the retailer’s engagement model.
• Coach the ES on how to file their paperwork. 

Build relationships with the store management team.

• Develop rapport with the store management team.
• Understand store’s engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team

Train and Develop existing ESs

• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
• Audit ES performance by measuring and tracking development progress using performance score card. Keep track of coaching points made for each ES.
• Review score card and coaching points with each associate’s supervisor. 

Administrative Work

• Study product materials to develop product knowledge
• Review event schedule
• Attend trainings;  products/ materials
• Check voice mails, emails
• Participate in scheduled calls with Supervisor/others as needed

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job.

Travel up to 20%

Minimum Qualifications

Education Level: (Required)  High School Diploma or GED or equivalent experience

2-3 years’ experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable

Skills, Knowledge and Abilities

• Excellent customer service orientation
• Problem solving skills
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals
• Ability to work effectively with management
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Excellent interpersonal skills, able to build and maintain relationships and trust with store management.
• Dependable, reliable, integrity, goal oriented, and driven to succeed describe the successful Engagement Trainer
• Excellent written communication and verbal communication skills
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Must pass online Food Safety training exam (all training hours will be paid for by the Company)
• Compliance with all food safety requirements and regulations

Environmental & Physical Requirements

Field / Reps Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 50%+ hours each work day doing the following activities:  engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive.  The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).