Job Description

The Patient Care Manager (PCM) is responsible for the episode of care for the assigned team patient census with a
focus on direct management and leadership of associated team (Clinical Support Specialist & Field Clinicians).

• Responsible for communication & coordination of care needs reported by case managers (driveway calls).
• Ensure schedules are updated, continuity of care for patient episode is present, and that quality care is delivered
  by the clinical care team.
• Facilitate Case Conference and be responsible for follow-up action related to case conference, stand up, and
  stand down meetings.
• Coach and mentorship of clinicians and CSS role – including monthly 1:1 session to address development needs
  and hold accountable to role specific Key Performance Indicators (KPIs). Support development of new hires and
  tenured employees.
• Responsible for voluntary attrition of assigned team, acting as the main point of contact for support and working
  develop solutions to potential personnel concerns.
• Responsible for workday tasks related to employee supervision – PTO, Evaluations, Coaching Notes, etc.
• Responsible for daily completion of the following tasks: daily management of KPIs, field staff support, order
  approval, follow-up on pending admissions, prep/perform utilization management review, workflow, edit/lock TIF/Discharge OASIS, escalation/complaint calls, supervision to ensure implementation of agency policies &
  procedures, and field visits as required.
• Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.
• Maintain a commitment to the values and mission of the company
• Additional responsibilities as assigned by one’s supervisor or another manager related to the position/department.

• Registered nurse with current licensure to practice nursing in the practicing state
• Possess and maintain CPR certification
• Previous experience in home care setting with two years management or supervisory experience, preferred
• Proven ability to work within an interdisciplinary setting
• Must be a licensed driver with an automobile that is insured and in accordance with state and/or organization
  requirements and is in good working order
• Prior use of Electronic Medical Records (EMR) preferred
• Knowledge of accepted professional standards and practice, Medicare Conditions of Participation, and federal,
  state, and local regulatory requirements
• Demonstrates excellent observation, nursing judgment, and communication skills